Car dealers rewarded for high standards

Huddersfield Daily Examiner (Huddersfield, England), Jan 27, 2007

Byline: Henryk Zientek ,

well done Helen Andrews, of West Yorkshire Trading Standards, presents an award to John Verity, of Wharfedale Select Cars (above); she is also seen with Clr Tony Brice presenting an award to Mark Davies, of Robert Bowett (Saab), of Aspley

TWO motor dealers have been recognised for high standards of customer service.

Plaques were presented to Robert Bowett (Saab), of Wakefield Road, Aspley, and Wharfedale Select Cars, of Cleckheaton.

The presentation was made by West Yorkshire Trading Standards.

Both dealers are members of Trading Standards' Motor Trade Partnership.

They were recognised after completing a year free of customer complaints.

The partnership was launched almost six years ago to improve standards in the motor trade.

Graham Hebblethwaite, chief officer for West Yorkshire Trading Standard, said: "During the first year of the scheme complaints against members dropped dramatically and have remained consistently low.

"Customer satisfaction can be very difficult to achieve.

"Consumers are now more demanding and their expectations are higher.

"These two members have struck the right balance and have proved that it is not impossible to please your customers and provide them with an excellent service."

Clr Tony Brice, of the trading standards committee, said: "The partnership is an excellent example of a initiative that helps the consumers of West Yorkshire.

"Members go through a rigorous annual audit and are monitored throughout the year.

"They receive free training and advice to help them improve their standards.

"Those garages that have joined the scheme are clearly making a positive statement that they are committed to customer care."