Business Services Industry
US CONCERTO SOFTWARE TO EXPAND HELP-DESK FACILITY IN INDIA.
AsiaPulse News, June, 2003
NEW DELHI, June 12 Asia Pulse - Amid all the noise about moves to ban outsourcing from India, US based call centre solutions company Concerto Software is planning to increase outsourcing of help desk facility to India to serve its North American customers in a bigger way.
"We will increase the number of seats in the help desk facility to 60 from the current 30 to serve our customers in North America from where now onwards the late-night (third shift) calls will also be transferred to India apart from the usual calls of the first and second shifts", Pramod Ratwani, vice-president, Asia-Pacific, ME, Concerto Software said here Wednesday.
The Indian help desk, which also takes care of queries from the Asia Pacific countries, at present is catering mostly to the...
- 5 Rules for Immediate Annuities
- Death in the Family: 12 Things to Do Now
- Dumbest Things You Do With Your Money
- 6 Online Networking Mistakes to Avoid
- 401(k) Mistakes to Avoid
- 5 Economic Scenarios to Keep You Up at Night
- The Real ‘Best Places to Retire’
- Best Credit Cards for You
- 12 Tough Questions to Ask Your Parents
- The Real ‘Best Colleges’
- Home Buyer Tax Credit: How to Cash In
- Why You Shouldn't Bash Cash
- 8 Phony 'Bargains' and Better Alternatives
- Danger: 3 Debit Card Scams to Avoid
- 6 Myths About Gas Mileage
- 29 Fees We Hate Most
- Quick and Easy Ways to Boost Returns
- Best Stocks to Buy Now
- Lower Your Taxes: 10 Moves to Make Now
- New Jobs: 8 Lessons from Real-Life Career Switchers
- The New Job Market: Who Wins and Who Loses?
- Health Care Reform's Public Option: Everything You Need to Know
- Volunteer Work When Unemployed: Should You Work for Free?
- Whose Recovery Is This?
- Long-Term-Care Insurance: 4 Biggest Risks to Avoid
Most Recent Business Articles
Most Recent Business Publications
Most Popular Business Articles
- 7 tips for effective listening: productive listening does not occur naturally. It requires hard work and practice - Back To Basics - effective listening is a crucial skill for internal auditors
- LIFO vs. FIFO: a return to the basics
- FAS 109: a primer for non-accountants - Financial Accounting Standards Board's "Statement 109: Accounting for Income Taxes"
- Using object-oriented analysis and design over traditional structured analysis and design
- Design a commission plan that drives sales - Sales Commissions
Presented by American Express