Business Services Industry
TELSTRA CONFIDENT CUSTOMERS WILL NOT FLEE BIGPOND NET SERVICE.
AsiaPulse News, October, 2003
SYDNEY, Oct 21 Asia Pulse - Telstra Corp (ASX:TLS) remains confident customers will not abandon its stricken internet company BigPond, despite difficulties for its 1.5 million users dragging into a third week.
The onset of the Swen virus has crippled Australia's biggest internet service provider (ISP) in recent weeks, with some emails delayed by up to 48 hours.
While widespread talk of a class action has so-far failed to materialise, Telstra last Friday announced A$25 million (US$17.34 million) worth of rebates for email service delays.
Some analysts have predicted Telstra could lose market share in both the residential and key small to medium enterprise (SME) sectors as a result of the problems at BigPond.
But chief executive Ziggy...
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