INFORMATION TECHNOLOGY Technology Transforms Retail Banking.

Industries In Transition, October, 2002

Retail banking solutions include all IT solutions that enable retail banking service providers to serve their customers, enhance customer satisfaction and strengthen their own financial performance. These solutions can be divided into six segments, namely, core processing systems, product/service delivery, channels management, operations support, CRM and middleware. The scope of the study includes all types of retail banking service providers (including Internet banks) in recognition of the profound changes that have occurred in the retail banking sector of developed and, increasingly, emerging markets.

According to a soon-to-be-released report from BCC, Global Markets for Retail Banking Technology, the worldwide spending on retail banking solutions grew by more than...