Overage charges still a factor.(user surveys)(Brief Article)

Wireless Week,  August, 2005  

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Even though Sprint offers Fair and Flexible, Cingular Wireless has its Rollover and others are offering 1,000-minute buckets for the lowest monthly recurring charge rates in the history of the industry, 25 percent of subscribers still experience billing spikes, according to Compete's first-quarter Online Channel Effectiveness study.

Compete researchers say they have observed a noticeable decline in subscribers checking their used minutes due to these flexible programs. However, a substantial share of users are still ...

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