Taking care of business: service trumps format in today's business centers.

Lodging Hospitality,  September, 2004  by wolff, Carlo

Tags: guestroom, Hilton Hotels Corp.

• E-mail
• Print
• Link

The customer determines the format of today's business center, self-service or fully staffed. Scale matters, too: You wouldn't find a staffed business center at a budget hotel, but you're likely to encounter one at at full-service, upscale establishment. Self-service, however, seems to be trend.

Consistency is at least as important as the services offered. Everything has to work, it has to be available all the time, and it should connect to the guestroom. Business centers offering printing from the guestroom are a growing trend, for example. Consistency is the goal of a ...

Read the rest of this article with a Free Trial at HighBeam Research.