Capitalizing on a diverse workforce.

Ivey Business Journal, September, 1999 by MAYO, MARGARITA

"At IBM, no matter who you are, you will have to work with co-workers and customers who are different from you--black, white, brown, red or yellow, young or old, gay or straight, male or female, able-bodied or physically challenged."

The work environment described by J.T. Childs is becoming more and more familiar to those of us working in organizations that are becoming increasingly diverse. People of different race, sex, tenure, culture and educational and functional backgrounds are being required to work effectively, side by side.

Teamwork in such a diverse ...