Driving employee engagement: Eaton Corp.'s company-wide annual survey helps managers optimize and grow employee engagement.(Eaton Corp.)

Industry Week, September, 2004 by Teresko, John

AT CLEVELAND'S Eaton Corp., the Annual employee survey is not human resources ballyhoo to rate job satisfaction. It is a tool for operational improvement, says Susan Cook, vice president, human resources.

Eliciting employee feedback helps the global industrial manufacturer (2003 sales: $8.1 billion) understand perceptions and work behavior that impact business outcomes. In that way the process measures manager effectiveness. Cook describes the initiative--now in its third year--as a critical process issue that guides management efforts to improve levels of business operation. "The responses from our employees really do drive [management] actions. The responses are as much a component of our business strategies as financial and succession planning."

...

Read the rest of this article with a Free Trial at HighBeam Research.

Premium Content Partnership | HighBeam Research provides an in-depth online archive library of reference works.