Do you recall? If you manufacture a product--any product--chances are good you may have a product recall in your future. Implementing best practices during a recall will help ensure consumer safety and company longevity.(OPERATIONS)

Industry Week, February, 2007 by Purdum, Traci

IN 2005, 20 CHILDREN DIED WHILE PLAYING with toys. Nine deaths were due to choking on the toys, which included six balls, a balloon, a bead from a toy-horse figurine and a toy dart, according to an Oct. 5, 2006, memo from the United States Consumer Product Safety Commission (CPSC).

Also in 2005 there were an estimated 202,300 toy-related injuries treated in U.S. hospital emergency rooms, reports the CPSC, which has jurisdiction over about 15,000 types of consumer products--from automatic-drip coffee makers to toys to lawn mowers.

For the Bethesda, Md.-based CPSC, an independent federal regulatory agency created in 1972 by Congress in the Consumer Product Safety Act, these horrible stories are meant to elicit action: action from manufacturers, and...

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