Difficult Conversations: How to Discuss What Matters Most.(Brief Article)

Food Management,  April, 2000  

• E-mail
• Print
• Link

Douglas Stone, Bruce Patton and Sheila Heen PENGUIN BOOKS, $12.95.

Asking for a raise, Giving a critical performance review. Disagreeing with your boss. All of these are examples of difficult conversations that are attempted or avoided every day. Authors Stone, Patton and Heen, members of the International renowned Harvard Negotiation Project and experts in effective communications, have written a book that will help you bring up difficult points that would otherwise go unsaid. It will also help you turn difficult conversations into learning conversations by showing you how to ...

Read the rest of this article with a Free Trial at HighBeam Research.