Retail Industry
Industry: Email Alert RSS FeedFoot Locker values sales staff.
Footwear News, January, 1991 by McNally, Pamela
Foot Locker values sales staff
TUCSON - Foot Locker's most important asset is its sales force, reflected in the fact that each new employee, called a management trainee, is put through an extensive training and educational experience, said Chad Layton, vice president of sales/personnel administration for the New York-based athletic shoe chain.
"The customer expects everyone to be as sharp as the manager," said Layton who spoke during a two-day multi-store retailing conference in Tucson, sponsored by the National Shoe Retailers Association (NSRA), Columbia, Md.
Layton explained that Foot Locker's training program includes access to a video training library, and assignments and personal instruction on customer service. In addition, each new...
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