HR technology: leveraging the shift to self-service--it's time to go strategic.(2005 SHRM[R] Research Quarterly)(human resource)(Society for Human Resource Management Society for Human Resource Management Society for Human Resource Management)

HRMagazine,  March, 2005  by Weatherly, Leslie A.

Tags: Human Resources, Society for Human Resource Management

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Abstract

Attracting, retaining, motivating and developing knowledge talent remain critical challenges for HR practice leaders. The recent shift toward integrated human resource information systems technology and self-service functionality for employees and managers alike is a direct response to the competitive challenges of today's knowledge economy. For this reason, offering technology-based self-service is now the preferred method for improving customer service levels to managers and employees, as well as for enhancing the lines of communication between the company and its ...

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