Business Services Industry
Hard facts about soft-skills e-learning: companies are increasing their use of the web for management and other training.(HR Technology)(Delaware North Companies Inc. uses virtual machines to train employees)
HRMagazine, January, 2008 by Roberts, Bill
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Delaware North Companies Inc. (DNC), a hospitality and food services provider based in Buffalo, N.Y., with 40,000 employees globally, used to rely on local executives and HR managers to give management training to new supervisors, but results varied widely.
Last year, DNC began to roll out a four-level program for its 3,000 managers--front-line supervisors to top executives--that delivers self-paced interactive training via the web, followed by virtual classes. The higher-level course work will also include face-to-face meetings and group projects.
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