Business Services Industry
Be the master of technology. (Viewpoint).
Logistics Management (Highlands Ranch, Co.), February, 2003
Technology can be your salvation or your downfall--it all depends. If you let technology be your master, you're headed for trouble. You often see this scenario playing out with companies that run out and buy packaged software applications for a given logistics activity, say transportation management or warehouse management, without giving thought to anything but the technology. They plug in the program, sit back, and wait for the wonders of the software to take care of everything.
There's just one problem with this approach--and it's a big one. Unless the software is aligned with well-defined business objectives and unless the internal processes and procedures already in place are efficient to begin with, the software will do little more than automate a...
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