Communication is job one.(Viewpoint)

Logistics Management (Highlands Ranch, Co.), October, 2003 by Quinn, Francis J.

WE LEARN FROM OUR EARLIEST SCHOOL DAYS bow important it is to communicate our thoughts clearly and concisely. Later in life, that message is repeated in management courses in college and hammered home at corporate training sessions.

Yet, somehow, despite all that education and continuous reinforcement, lack of communication remains at the heart of our most persistent problems.

In our jobs, we often see the fruits of poor communication everywhere ... on congested loading docks, in warehouses stockpiled with excess inventory, at overburdened customer-support centers.

Communication begins at home. How well is your purchasing department communicating with logistics? If there's been a last-minute change to an inbound order, is that information...

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