Financial Services Industry
Industry: Email Alert RSS FeedImplementing a quality management system: Royal Bank of Scotland's approach.
Management Accounting (UK), September, 1996 by Johnston, Jane C.
The Royal Bank of Scotland's business consultancy unit has seen rising demand for its services from outside organisations recently. This prompted the decision to register with BSI, as doing so would boost the unit's competitiveness. It implemented a quality management system and was successful in gaining BSI 9001 registration at the first attempt. BSI registration has brought many benefits, including a quality management system which allows continuous self- and team-based improvement.
The Edinburgh based financial services group, Royal Bank of Scotland plc, is dedicated to quality management and customer care at the highest level. Jane C. Johnston outlines the approach taken by the bank's business consultancy unit in implementing a quality management system and gaining BSI...
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