Organizing Business Knowledge: The MIT Process Handbook
Personnel Psychology, October, 2004 by Clardy, Alan
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Thomas W. Malone, Kevin Crowston, and George A. Herman (Editors). Organizing Business Knowledge: The MIT Process Handbook. Cambridge, MA: MIT Press, 2003, 633 pages, $55.00 hardcover.
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For more than a decade, the Center for Coordination Science (CCS) at MIT has been compiling and studying more than 5,000 descriptions of work processes, such as how organizations do things like buy raw materials, hire employees, manufacture products, sell services, and so on. The work processes are catalogued as one of five generic activities: design, purchase and inbound logistics, production, sales and outbound ...
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