Coping with Difficult Employees.

When an employee begins staying late at the office -- but falling as far behind in her duties as ever -- you know you have a problem on your hands.

Employee work-style problems, while a pain for workers and employers alike, become especially destructive when they affect customers. If the customer isn't greeted in a warm or courteous manner, they feel as though they're just a number. Customers who are treated brusquely may discontinue their relationship with that servicer. To prevent that unhappy situation, customer satisfaction forms can be used to monitor employee ...

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