Manufacturing Industry
Why Frito-Lay is crackling with new ideas; use of the 'creative problem solving' process is paying off at the snack food giant.
Purchasing, May, 1990 by Handley, Cathy
Use of the creative problem solving' process is Paying off at the snack food giant The purchasing people at Frito-Lay headquartered in Dallas, Texas, like to think of themselves as problem wrestlers. Armed with a tool they call "creative problem solving" (CPS), they say they can take a problem, wrestle it to the ground, throw a ring through its nose, and bring it under control.
Texas hyperbole? Maybe a little. But, according to Louis Kosmin, Frito-Lay's group manager of product supply, experience suggests that the snack food division of PepsiCo is on to something big. CPS is an eight-step problem solving process that was introduced to members of procurement and other employees in 1983. Since then, 7,000 employees have graduated from the...
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