SBC manages services, measures performance.(SBC Communications Inc.)

Purchasing, November, 2005

SBC, like most other companies, is under unrelenting pressure to cut costs as much as possible. Services is traditionally an area untapped by purchasing professionals, but as they show merit in the direct buy, they are expanding to other areas. Based in San Antonio, Texas, 157,600 employees serve 13 states.

Its services include residential, business and Internet. Keith Connolly, vice president of strategic sourcing for SBC, leads one of four units within the purchasing organization. All four groups collaborate to buy services. The supplier group makes sure SBC has appropriate representation of underutilized businesses. Then, there is the procurement and purchasing systems, which does the tactical placing of POs and sets up the portal for...

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