Technology's role in training.(Table Talk)(hispanic food service workers)

Restaurants & Institutions, March, 2004 by Shea, Erin J.

The blueprint for running a successful foodservice operation remains basic, and rarely does a business deviate from it when building a path to greater profits. However, as complex issues increasingly clutter that path, technology has come to play a bigger role at leading chains and independents, dominating not only point-of-sales and payroll operations and but also employee training.

The U.S. Department of Labor Bureau of Labor Statistics recently projected that in the decade following 2002, the number of workers of Hispanic origin--who make up an growing percentage of foodservice workers--will increase faster than any other ethnic group. With this in mind, David V. Pavesic, professor of hospitality administration at Georgia State University's J. Mack...