PERFORMANCE MEASUREMENT: A Practitioner's Perspective.(GM Service Parts Operation approach to performance evaluation)

Supply Chain Management Review, September, 2000 by Dreyer, Dennis E.

In a global dot-com world, the old ways of doing things no longer suffice. Nowhere is that truer than in how we measure supply chain performance. What's required is a new approach that clearly recognizes where we are today and helps us get to where we want to be tomorrow. The new metrics must focus not so much on the individual functional areas but rather on supply chain performance overall. Here's one practitioner's approach.

Over the past 30 years in logistics and supply chain management positions at General Motors Corp., I have witnessed firsthand the evolution of the supply chain concept. In the past, companies typically treated each functional area as an individual entity with its own objectives and performance metrics. Today, forward-looking...

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