East meets West: Joel Sutherland: at Transplace, Senior Vice President Joel Sutherland uses a leadership style that blends the process approach of the East with the shorter-term focus of the West.(Profiles in Leadership)

Supply Chain Management Review, January, 2004 by Williams, Lisa R.

Transplace Senior Vice President Joel Sutherland demonstrates that effective leadership skills are applicable to diverse cultures, activities, and organizations. He's proven this convincingly working in both American and Japanese companies, in activities from operations to customer service. From this robust set of experiences, Sutherland has developed a successful leadership philosophy in which East meets West.

A central tenet of that philosophy holds that communication is at the heart of effective leadership. Sutherland put that principle to work while at Denso Corp., a $20-billion auto-parts manufacturer with close ties to Toyota. At the time, the company was facing a union organizing challenge. Sutherland recounts the situation: "There are three keys to...

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