Business Services Industry

Lessons in collaboration: a case study from Vietnam: a grocery wholesaler proves that effective supply chain partnerships can be built on basic information-sharing and coordination practices.(GLOBAL LINkS)

Supply Chain Management Review, May, 2005 by Cadilhon, Jean-Joseph; Fearne, Andrew P.

Articles on supply chain collaboration typically focus on large multinational companies that have leveraged new information and communication technologies. But successful collaborative relationships can be created using relatively simple but effective practices. And they can be found in some unusual places.

Consider the case of Metro Cash & Carry Vietnam, which has developed long-term collaborative relationships both with its local vegetable suppliers and with a major hotel customer in Ho Chi Minh City. These collaborative relationships involve basic information-sharing and coordination practices, which have led to more efficient produce distribution and more satisfied supply chain partners.

Metro Cash & Carry Vietnam is a German-owned...

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