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Protecting Your Most Valuable Asset.(third-party use of customer databases is controversial)(Brief Article)

Target Marketing, September, 2000 by WINSTON, JAY

IS YOUR COMPANY'S customer database still a marketable asset? If a firm adheres to a voluntary policy of privacy protection for people who visit its Web site, does that policy become a contract enforceable by third parties? The Federal Trade Commission (FTC) thinks so. List owners and Internet companies beware: Your most valuable asset may be no longer transferable.

The FTC has filed suit to prevent the financially struggling Internet toy retailer, Toysmart, from selling its database of customer information. The FTC has intervened on the grounds that Toysmart had previously assured its online customers that their personal information would never be shared with a third party Truste, a nationally recognized non-profit agency that certifies the online...

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