Business Services Industry

What's in it for me?(Brief Article)

Target Marketing, July, 2001

Why do many marketing databases fail? "Building a database is easy; making money with a database is hard," says Arthur Hughes, vice president of strategic planning for MSDBM, who addressed this subject at the DMD Conference held in New York City this past May. A lack of a marketing strategy is one of nine mistakes Hughes named that can contribute to the failure of a marketing database.

To ensure your database marketing program succeeds, Hughes recommends you first collect data on your customer's purchases, demographics and lifestyle. Then, construct a lifetime value table. "Build a database that permits ad hoc analysis and find out what motivates your prospects," he says. For example, profitable strategies include user groups, newsletters, surveys, loyalty...

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