Most Recent Articles from Customer Interface

• Advanstar announces expanded ICCM event schedule: name changes also planned for call center event series.(In Queue) 

  Advanstar Communications, Inc. (parent company of Customer Interface Magazine) has announced the schedule for its upcoming ICCM Event Series. The...

  12/01/03 · More from publication

• New agent notification module for Pipkins' Vantage Point.(Tools & Technologies) 

  Pipkins Inc. released an Agent Notification System for its Vantage Point workforce management software that expedites intra-day schedule...

  12/01/03 · More from publication

• ICCM East features multi-faceted conference schedule: sessions provide new insights for call center, customer service and CRM professionals.(In Queue) 

  Successful business leaders know that connecting to customers on multiple levels and through multiple channels is key to growth in the 21st...

  12/01/03 · More from publication

• HigherGround Fusion Series 7.(Tools & Technologies) 

  HigherGround, a global provider of recording and telecom management solutions for the contact center industry, announced their newly re-branded...

  12/01/03 · More from publication

• Netsuite Marketing ROI Manager tracks lead-to-invoice conversion.(Tools & Technologies)(return on investment)(Brief Article) 

  NetLedger, Inc., makers of Oracle Small Business Suite, today announced Marketing ROI Manager, a new capability that for the first time allows...

  12/01/03 · More from publication

• 2004 market trends: continuing recovery is predicted in the market for customer interface technologies.(Cover Story) 

  Investment in customer interface systems and services is poised for continued recovery in 2004. In their year-end market reports, analysts...

  12/01/03 by Tuck, Larry · More from publication

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