Customer Interface

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Articles in January, 2002 issue of Customer Interface

• It's a new year - time to motivate your agents! (Point Of View).(Brief Article)(Column)
  by Coen, Dan
• Agent performance optimization software drives market growth. (Agent Performance Tools).(Brief Article)
  by Fraser, Sarah
• Unveil automates customer conversations. (Self-Service).(Unveil Technologies Inc.)(Brief Article)
• We are all consumers. (Perspectives).(Column)
  by Crawford, Liz
• Spotlight on: logging & monitoring tools: logging and monitoring technology has rapidly evolved, but the reasons for deployment -- record, analyze and improve -- remain steadfast.
  by Karr, Angela
• Revlon creates virtual face for new online assistant. (The Biz).(Brief Article)
• Latest upgrades and enhancements. (Tools Technologies).
• Siebel Systems Inc.(Deutsche Telekom AG supplies customer relationship software to Deutsche Telekom AG)(Brief Article)
• Insight viewer enables enterprise access to customer communications. (Logging and Monitoring).(Brief Article)(Product Announcement)
• Getting used: second-hand hardware offers savings, service improvements.(call center equipment)(Brief Article)
  by Jesitus, John
• Diversified Data Services.(changes name)(Brief Article)
• Everon amplifier latest addition to VXI's TuffSet product line. (Agent Gear).(Brief Article)
• Quotes made the article. (In Box).
  by Freeborn, Carolyn
• 60 second survey. (In Queue).(Statistical Data Included)
  by Anton, Jon
• Most travel companies see CRM as key to success. (CRM).(customer relationship management)(Brief Article)
  by Fraser, Sarah
• Willow CSN Inc.(expands development team)(Brief Article)
• Safe haven. (In Box).(Brief Article)
  by McClanahan, Carla
• Holsum Bakery.(uses speech enabled ordering process)(Brief Article)(Statistical Data Included)
• Building a synergistic outsourced relationship: outsourced help desks require intimate business partnerships, lots of fence mending and hard-edged performance parameters. How many clients -- and help desk suppliers -- are truly up to the task? (Cover Stor
  by Emmett, Arielle
• Simtrex Corp.(hires Craig Richards)(Brief Article)
• Key Financial Systems Inc.(Hispanic Teleservices Corp.)(Brief Article)
• Schwan's Sales Enterprises.(uses software from Witness Systems Inc.)(Brief Article)
• Salesforce.com.(appoints Frank van Veenendaal)(Brief Article)
• First: call center manager's take a bow.
• Americans increasingly dissatisfied with customer service. (Customer Contact).(Brief Article)(Statistical Data Included)
  by Fraser, Sarah
• GN debuts new series of lightweight headsets. (Agent Gear).(GN Netcom Inc.)(Brief Article)(Product Announcement)
• CIAC certification targets professional standards: working to advance the call center profession. (Reality Check).(Column)
  by Stockford, Paul
• Convergys Corp.(signs contracts with AT and T Broadband)(Brief Article)
• American Trans Air Inc. (ATA).(call centers for reservation facilities)(Brief Article)
• The greatest show on earth.(Brief Article)
  by Karr, Angela
• FrontRange Solutions Inc.(Brief Article)
• Avaya delivers unified messaging solution with Speech Access. (Unified Messaging).(Brief Article)
• Don't forget performance. (In Box).
  by Carver, John
• Nice puts focus on recording needs of smaller organizations. (Logging and Monitoring).(Nice Systems)(Brief Article)(Product Announcement)
• Everything I needed to know about web self service I learned from my ATM.(Column)
  by Jones, Shilo
• Events.
• Satmetrix Systems.(Brief Article)
• Are your front-line workers undermining customer loyalty? (Customer Loyalty).(Brief Article)
  by Fraser, Sarah
• Precision Response Corp. (PRC).(appoints Wes O'Brien chief executive officer)(Brief Article)(Statistical Data Included)
• ShopTalk debuts VoiceCRM Suite 4. (Speech-enabled IVR).(Brief Article)
• IEX launches CIC to provide support to TotalView customers. (Customer Support).(Brief Article)
• 4 questions about hiring and retaining agents: finding the right contact center agents is a laborious project. (Customer Interface Asks).
  by Kart, Angela
• Knowlagent.(Rusty Gordon named chief executive officer)(Brief Article)
• Unica Corp.(offers customer relationship software in conjunction with International Business Machines Corp.)(Brief Article)