Business Services Industry
Customer Interface
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Articles in March, 2002 issue of Customer Interface
- Inova launches LightLink Direct wallboards. (Agent Productivity Tools).(Brief Article)(Product Announcement)
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Online customer service catches up. (Online Service).(Answerthink tracks Web retail customer service)(Brief Article)
by Fraser, Sarah - Eyretel's Asia Pacific/Latin America region.(Angela Peters named vice president of marketing)(Brief Article)
- BellSouth Corp. (The Biz).(Brief Article)
- Communite centralizes communication services. (Unified Messaging).(Brief Article)(Product Announcement)
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Ask a question, show you care: simple, non-threatening queries build strong agent relationships. (Point Of View).(employee relations with sales representatives)(Brief Article)
by Coen, Dan - logicalDetective eases monitoring, testing and diagnosing of telephony events. (CTI).(Brief Article)(Product Announcement)
- Avaya. (The Biz).(Brief Article)
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Call Centre & CRM Solutions: Canada's Premier business event: Call Centre & CRM Solutions Canada kicks off in Toronto March 25th.(Call Centre and CRM Solutions Conference and Exhibition)
by Karr, Angela -
Principles of effective monitoring: propel your monitoring program beyond individual training & development.
by Gibson, Rebecca - Tinker Federal makes wise investment. (The Biz).(Brief Article)
- For the record.(Brief Article)
- Envision Telephony Inc.(hires Marco de Jager, Jim Reverman)(Brief Article)
- Edify debuts new feedback and analysis application. (CRM Analytics).(Brief Article)
- Eyretel product eyes call center metrics. (CRM Analytics).(Eyretel Ltd. introduced Performance Manager software)(Brief Article)
- Latest upgrades and enhancements. (Tools Technologies).
- Call_Solutions.(Carlos Medina named vice president of Business Development)(Brief Article)
- Interactive Intelligence.(David N. Hudson named vice president of sales for Japan, Asia Pacific)(Brief Article)
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Sainthood. (Perspectives).(Brief Article)(Column)
by Crawford, Liz -
Ask Jeeves, PeopleSoft and Intecom announce strategic buys. (Mergers & Acquisitions).
by Fraser, Sarah -
Call routing set to achieve gains. (Call Routing).(Frost and Sullivan says that voice-based solutions are good for customer communication)(Brief Article)
by Fraser, Sarah - EDS' Customer Relationship Management (CRM).(Electronic Data Systems Corp. names Paula Kruger general manager)(Brief Article)
- iSKY. (The Biz).(Brief Article)
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More than meets the ear: speech recognition serves up sound benefits for customer contact centers, its agents and customers. (Tools & Technology).
by Kennedy, Sarah - Events.(Brief Article)
- Out of service. (First).(Brief Article)(Column)
- WRQ ships software designed to unlock and reuse existing applications. (Integration Tools).(Brief Article)(Product Announcement)
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Bringing voice-over-IP to the call center. (Cover Story).
by Tuck, Larry - New data server boosts CRM performance. (Database Management).(MaxScan Inc.)(Brief Article)
- Concerto Software.(Kristina Lengyel, Ralph Breslauer named as vice presidents)(Brief Article)
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Playing the name game: will these new company names stand the test of time? (Reality Check).(Brief Article)(Column)
by Stockford, Paul -
Many retailers cannot identify most valuable customers. (CRM).(Brief Article)(Statistical Data Included)
by Fraser, Sarah -
Targeted incentive programs: a sure-fire way to boost motivation: in order for an incentive program to thrive, it's vital call center staff truly understand what it takes for them -- and the company -- to succeed.
by McIntyre, Nina - Verizon Wireless. (The Biz).(Brief Article)
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Reducing call center turnover.(employee retention)(Statistical Data Included)
by Robb, Drew - Envision Telephony Inc. (The Biz).(Brief Article)
- PeopleSoft. (The Biz).(Brief Article)
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Wait, there's more! (In Box).(Letter to the Editor)
by Rosenberg, Art -
60 second survey. (In Queue).(Dr. Jon Anton conducts call center surveys)(Brief Article)(Statistical Data Included)(Polling Data)
by Anton, Jon -
The future of call center outsourcing. (Outsourcing).(as reported by Frost and Sullivan)(Brief Article)
by Fraser, Sarah - AAA Oregon/Idaho. (The Biz).(to use TotalView SC from IEX)(Brief Article)
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