Business Services Industry
logicalDetective eases monitoring, testing and diagnosing of telephony events. (CTI).(Brief Article)(Product Announcement)
Customer Interface, March, 2002
Need information about call flows and telephony events, but aren't familiar with computer telephony integration (CTI) servers and telephone switch programming? Then logicalDetective may be the answer. The product, developed by Logical Software Corp., provides non-technical users with an uncomplicated approach to tracking, diagnosing and reporting telephone events and call flows.
This call flow analysis and debugging tool displays in real time the telephony events occurring on the monitored director number (DN), reducing the time required to analyze call models and resolve problems with CTI-enabled applications, logicalDetective's graphical user interface can be configured quickly, allowing users to become familiar with exploring and analyzing -- in detail...
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