Customer Interface

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Articles in April, 2002 issue of Customer Interface

• Las Vegas Recap. (First).(Brief Article)
  by Karr, Angela
• Stream International. (On the Move).(Brief Article)
• GeoLearning Inc. (The Biz).(Brief Article)
• iVoice. (The Biz).(Brief Article)
• Rockwell Automation. (The Biz).(company equipment details)(Brief Article)
• Done deals. (Breaking News from Call Center & CRM Solutions 2002).(software technology contracts)(Brief Article)
• Agent tools: basic equipment that helps call center agents get the job done. (Spotlight On).
  by Perez, Jennifer Anne
• Pronexus Inc. (On the Move).(Brief Article)
• Witness unveils eQuality Mid-Market. (Quality Monitoring).(Witness Systems Inc)(Brief Article)(Product Announcement)
• eOn adds IP services to eQueue. (IP).(eOn Communications service details)(Brief Article)
• Roundarch expands ETP. (Systems Integration).(Brief Article)(Product Announcement)
• GN Netcom. (On the Move).(Anthony DiIulio)(Brief Article)
• Peregrine Systems Inc. (The Biz).(Brief Article)
• The route less traveled: conflicting trends and interesting opportunities in contact routing. (Point of View).(call center management details)(Brief Article)
  by Quiggins, Jim
• Coming clean on KM. (In Box).(Brief Article)
  by Kaufman, Ilia
• Blue Pumpkin launches resource planning product. (Workforce Management).(Blue Pumpkin Planner product details)(Brief Article)(Product Announcement)
• IPCC gets agent, supervisor tools. (VoIP).(Cisco Systems Inc.)(Brief Article)
• HigherGround boosts storage capacity. (Call Recording & Monitoring).(Brief Article)
• Texas Digital upgrades tools. (Visual Messaging & Displays).(Texas Digital Systems )(Brief Article)(Product Announcement)
• Concerto Software. (The Biz).(Brief Article)
• Salesforce.com. (The Biz).(Brief Article)
• Kaplan Inc. (On the Move).(Brief Article)
• Point Information Systems. (The Biz).(Brief Article)
• FINEOS Corp. (The Biz).(signs contract with Fortis Inc)(Brief Article)
• Right on! (In Box).(Brief Article)
  by Jeffers, Timothy A.
• For the record.(Brief Article)
• Call Center & CRM Solutions 2002: Best of Show Sixteen Exhibitors win big in Las Vegas. (Cover Story).
  by Karr, Angela
• Borders Group writes the book on agent effectiveness; retailer cuts call duration and cost per call with aid of monitoring and training tool.(Brief Article)(Statistical Data Included)
• 60 second survey. (In Queue).(Jon Anton's call center survey results)(Brief Article)(Statistical Data Included)
  by Anton, Jon
• CCNG offers training services. (Breaking News from Call Center & CRM Solutions 2002).(CCNG International introduces CCNG Training Services)(Brief Article)
• Symon enters workforce management sector. (Workforce Management).(Symon Communications)(Brief Article)(Product Announcement)
• Companies showcase product interoperability. (ISDN).(AG Communication Systems and Tone Commander Systems)(Brief Article)
• Voice Print demos Activ's knowledge gathering capability. (Digital Recording).(Voice Print International )(Brief Article)(Product Announcement)
• New IVR products from Nortel. (IVR).(Nortel Networks)(Brief Article)(Product Announcement)
• CIAC Certification starts with management track. (Breaking News from Call Center & CRM Solutions 2002).
• Sonant Corp. (The Biz).(Brief Article)
• Brokerages, credit card companies need IVR tune-up. (IVR).(interactive voice recognition)(Brief Article)
• Outsourcing overseas: Asian "hot spots" flare.
  by Emmett, Arielle
• Olympic class speech recognition: Salt Lake City's "511" service worthy of a gold medal. (Reality Check).
  by Stockford, Paul
• Nuance serves up voice-driven ordering. (The Biz).(Pizza Hut Australia and Nuance Communications)(Brief Article)
• Qfiniti wraps multitude of functions into one package. (Performance Management).(E-talk Corp product details)(Brief Article)
• Unveil introduces conversational self-service system. (Self-Service Applications).(Unveil Technologies )(Brief Article)(Product Announcement)
• Oracle and SAP veteran, Peter P. Dunning, has accepted the position of executive vice president and general manager -- Americas at S1 Corp. (On the Move).(Brief Article)
• Convergys Corp. (The Biz).(Brief Article)