Business Services Industry
Symon enters workforce management sector. (Workforce Management).(Symon Communications)(Brief Article)(Product Announcement)
Customer Interface, April, 2002
Symon Communications, known for its LED wallboard displays and reporting software, publicized its debut in the workforce management sector during Call Center & CRM Solutions Las Vegas. Contact Center COMMUNITY is Symon's 100 percent Web-based management solution which includes an enterprise-wide communications layer. COMMUNITY features workforce forecasting; optimized scheduling; tracking; adherence monitoring; intraday, multi-site and multi-skill management; and multi-media and vacation planning modules.
Community members view individual schedules, calendars, internal memos and bulletins from any browser-based PC. Immediate contact center events can be posted to everyone via a streaming banner on each member's customized home page. Agents have the ability...
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