Business Services Industry
Companies showcase product interoperability. (ISDN).(AG Communication Systems and Tone Commander Systems)(Brief Article)
Customer Interface, April, 2002
AG Communication Systems, a subsidiary of Lucent Technologies, and Tone Commander Systems, a manufacturer of ISDN (Integrated Services Digital Network) telephony products, joined forces at Call Center & CRM Solutions to demonstrate interoperability between Tone Commander's 6200 Series ISDN phones and Lucent's ClientCare Call Center.
The partnership means customer contact centers interested in ClientCare's functionality can simply upgrade existing Tone Commander phones, sidestepping the cost of installing new telephony equipment.
With ClientCare, enterprise customers get inbound call handling and routing that can be blended with outbound campaigns and a suite of Internet services. The Internet Suite gives call center agents the ability to...
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