Customer Interface

View more issues:

Articles in May, 2002 issue of Customer Interface

• S1 Corp. (On The Move).(hires William James)(Brief Article)
• With apologies to David Letterman: top 10 reasons the FTC should not adopt a national do-not-call registry.(Federal Trade Commission)
  by Negroni, Andrea Lee
• TightLink broadens scope of Web-based dialogs. (Web-based Services).(Brief Article)
• Questions about agent scheduling: a variety of agent skills, plus a diverse array of communication channels compound the complexity of scheduling agents in today's contemporary contact center. This month's experts lend advice on how to tackle these issues
  by Karr, Angela
• 60 second survey. (In Queue).(Brief Article)
  by Anton, Jon
• Agent training top priority. (Agent Training).(at customer contact centers)(Brief Article)
  by Fraser, Sarah
• Voice Print International. (On The Move).(hires Gary Slater)(Brief Article)
• Sound Advantage. (On The Move).(hires Timothy Wudi)(Brief Article)
• KARMA facilitates lead management. (Sales Automation).(Brief Article)
• Treat customers to satisfaction suite. (Web-based Services).(Support.com Inc. introduces Satisfaction Suite, service automation software)(Brief Article)
• Celebrity groupie. (Perspectives).(Brief Article)
  by Crawford, Liz
• Satisfied reps please more customers. (Customer Satisfaction).(Brief Article)
  by Karr, Angela
• The ups and the downs. (In Box).(Brief Article)
  by Liebling, Henry
• Insight monitor speech apps. (Speech Recognition).(SpeechWorks International expands OpenSpeech product line)(Brief Article)
• The truth about network services: reliability, flexibility and ROI rule in the network-based services world. (Reality Check).(Brief Article)
  by Stockford, Paul
• New recruits need your attention; give rookies the training they need to progress to the major leagues. (Point Of View).(Brief Article)
  by Coen, Dan
• Majority veto work from home options. (Telecommuting).(survey of call center professionals)(Brief Article)(Panel Discussion)(Statistical Data Included)
• NetCentrex. (On The Move).(appoints Tim Steele as president)(Brief Article)
• ICT International Services. (On The Move).(names president, M. Jack Kerins)(Brief Article)
• Spotlight on: Sales Force Automation tools: Sales Force Automation tools -- systems and products that help build, nurture and manage client relationships. (Tools & Technologies).
  by Perez, Jennifer Anne
• Oracle extends collections management to CRM. (CRM).(customer relationship management)(Brief Article)
• First the expanding winner's circle.
  by Karr, Angela
• Artisoft introduces TeleVantage Call Center Scoreboard. (Agent Productivity Tools).(Brief Article)
• Avaya brings big business capabilities to mid-sized centers. (IP Contact Center).(Internet Protocol)(Brief Article)(Product Announcement)
• ONG reclaims weekend. (The Biz).(Oklahoma Natural Gas Co. uses scheduling software from Symon Communications Inc.)(Brief Article)
• Eyretel. (On The Move).(hires John Bourne, Roger Andrews)(Brief Article)
• Informative offers hosted c-Feedback Suite. (Quality Monitoring).(Brief Article)
• Order out of chaos: powerful data warehousing techniques transform mountains of data into valuable reports, unlocking important business trends.
  by Perez, Jennifer Anne
• Simtrex Corp. (On The Move).(hires John A. Lamb)(Brief Article)
• Apropos Technology. (On The Move).(hires Jeff Finochiaro)(Brief Article)
• Interact Commerce Corp. (On The Move).(appoints Tim Fargo general manager of SalesLogix division)(Brief Article)
• U.S. businesses prepared to spend more on CRM than large IT initiatives. (CRM).(customer relationship management)(Brief Article)(Statistical Data Included)
  by Fraser, Sarah
• salesforce.com. (On The Move).(hires Akira Kitamura to run Japan operation)(Brief Article)
• Stream International. (On The Move).(promotes John T. Sneed)(Brief Article)
• HigherGround. (On The Move).(hires Peter Cassell)(Brief Article)
• What's in a name? (In Box).(Brief Article)
• Laugh break. (In Box).(Brief Article)
  by Wade, Chris
• Primus Knowledge Management Solutions. (On The Move).(loses Jim Walker to Envision Telephony)(Brief Article)
• AgentTime: scheduling software for small centers. (Workforce Management).(Portage Communications introduces AgentTime Scheduler)(Brief Article)
• Utopy delivers human-to-human speech mining. (Quality Monitoring).(Brief Article)
• Kudos for March VoIP. (In Box).(Brief Article)
  by Shact, Neal
• Siebel Systems. (On The Move).(hires Peter Mark Droste)(Brief Article)
• GUI streamlines multimedia desktop. (Agent Productivity Tools).(graphical user interface)(Brief Article)
• Tools technologies.(Illustration)
• Best of show.
• Playing with ASPs. (Cover Story).(application service providers)
  by Fluss, Donna
• Across the industry. (In Queue).(includes multiple articles)(Brief Article)