Business Services Industry
Resolving credit problems in real-time; save time and money, plus rescue more orders with real-time credit card processing. (Online).(Brief Article)
Customer Interface, June, 2002 by Wilk, Tracy
Customers use credit cards for faster orders and delivery. Retailers use credit cards for efficiency in processing. Unfortunately, processing credit cards for orders can also create problems, both for the retailer and the consumer.
Contact centers that batch process credit card orders are often burdened with the task of human intervention at some point in the payment process. Sometimes an agent has to re-contact a customer regarding an order. Other times it's the accounting department that needs to clear up a credit issue. With each additional contact, costs increase as efficiency and customer goodwill diminish.
So, what can a contact center do to solve these problems? Processing credit cards in real-time can increase agent efficiency and order...
Most Recent Business Articles
- Multiple criteria evaluation and optimization of transportation systems
- Multi-criteria analysis procedure for sustainable mobility evaluation in urban areas
- A two-leveled multi-objective symbiotic evolutionary algorithm for the hub and spoke location problem
- Multi-criteria analysis for evaluating the impacts of intelligent speed adaptation
- The development of Taiwan arterial traffic-adaptive signal control system and its field test: a Taiwan experience
Most Recent Business Publications
Most Popular Business Articles
- 7 tips for effective listening: productive listening does not occur naturally. It requires hard work and practice - Back To Basics - effective listening is a crucial skill for internal auditors
- FAS 109: a primer for non-accountants - Financial Accounting Standards Board's "Statement 109: Accounting for Income Taxes"
- Design a commission plan that drives sales - Sales Commissions
- Too Young to Rent a Car? - 25-years-old the minimum age for car renting - Brief Article
- LIFO vs. FIFO: a return to the basics
