Business Services Industry
Talisma announces new versions of contact center and CRM suite. (CRM).(Brief Article)
Customer Interface, June, 2002
Talisma Corp. is shipping the latest versions of its Contact Center and CRM Suites. The CRM and Contact Center Suites include a redesigned .Net-architected Web client based on the Microsoft ASP.NET platform. XML is used as the medium of communication between server and clients, and the front-end is built on configurable XSL templates. Both products also support Microsoft SQL Server 2000 in a clustered mode. The suites are fully localized in Spanish, German, French and Japanese, and can be completely localized in other western European and Far Eastern languages. Additional upgrades include:
* Load Balancing and Failover Support for Talisma Chat: Talisma balances chat load across multiple servers and provides failover backup allowing the Talisma Chat Server...
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