Business Services Industry
Help Desk Institute launches HDI eUniversity; offers online training for service professionals. (HR/Training).(Brief Article)
Customer Interface, November, 2002
The Help Desk Institute, an association of help desk and support professionals, has launched the HDI eUniversity, to provide support professionals with online professional development, training, and certification programs.
HDI's online certification program will include Customer Support Specialist, Help Desk Analyst, Help Desk Senior Analyst, and Help Desk Manager online courseware. HDI eUniversity will also offer online courses from NETg, including Wave Boot Camps, which provide accelerated A , Microsoft Networking/ MCSE and MCSD certification for IT professionals.
HDI eUniversity will feature streaming instruction and downloadable course materials to make training faster, more convenient, and less expensive than traditional training classes....
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