Business Services Industry
Convergys' ICOMS Web Self Care 2.0 helps control costs, drive subscriber satisfaction. (Web Self-Help).
Customer Interface, November, 2002
ICOMS Web Self Care 2.0 expands self-service capabilities for operators using Convergys' ICOMS cable and broadband billing and customer care software. Customers access ICOMS Web Self Care through a secure, customizable user interface directly from the service providers' Internet site, enabling operators to save money by reducing the number of calls to customer service representatives.
Instead of interacting with a live agent, customers can access their accounts and perform a large variety of self-service activities through the Internet. A major addition to the latest version of Convergys' ICOMS Web Self Care allows customers and prospects to determine what services are available at their address, obtain additional packaging and pricing information,...
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