Customer Interface

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Articles in January, 2003 issue of Customer Interface

• Maximize profits & minimize risk when opening a call center: people are the key to call center success, so human resource issues should be taken into consideration at every step in the development of a new center.
  by White, King R.
• Contact Center Solutions from IEX--help improve workforce productivity. (Products To See At The Show).
• 13th Annual Call Center Las Vegas Conference & Exposition.
• Spotlight on: workforce management software: to maintain good customer relationships, you need to have the right agents in place at the right time. WMS can help. (Tools & Technologies).
  by Tuck, Larry
• Customer Interface magazine named official publisher of Advanstar's Call Center events. (First).(Advanstar Communications )
  by Tuck, Larry
• Avaya enables businesses to achieve superior results by designing, building and managing their communications networks. (Products To See At The Show).
• Call Center Show kicks off the year in Las Vegas. (Call Center Las Vegas).
• eTelecare's investments in quality pay dividends. (Products To See At The Show).
• CenterForce offers a full range of specialized software. (Products To See At The Show).(Brief Article)
• 5 keys to getting top value from your contractors; contractors are an increasingly common part of the call center landscape. Here's how to get the most out of those relationships.
  by Ryckaman, Andree
• Build a better site by understanding customer behavior: careful analysis of customer use patterns can yield the information you need to produce a more customer-friendly Web site.
  by Ketchpel, Steven
• AG Communication Systems. (Products To See At The Show).