Business Services Industry
A comprehensive suite of web-based, multi-channel customer service applications.(Products To See At The Show)
Customer Interface, July, 2003
Booth #811 The E.piphany Service Suite--a comprehensive suite of Web-based, multi-channel customer service applications for the contact center and customer self-service--is the industry's first customer service solution designed from inception to optimize the customer experience, while achieving key financial goals of increasing operational efficiencies and reducing costs.
The infusion of powerful and best-in-class marketing and analytical capabilities are two unique features of the Epiphany Service suite. These capabilities enable contact centers to stratify service based on customer profile and value. In addition, service organizations can create revenue opportunities out of every service call by delivering highly personalized, targeted up-sell and...
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