Customer Interface

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Articles in December, 2003 issue of Customer Interface

• Advanstar announces expanded ICCM event schedule: name changes also planned for call center event series.(In Queue)
• New agent notification module for Pipkins' Vantage Point.(Tools & Technologies)
• ICCM East features multi-faceted conference schedule: sessions provide new insights for call center, customer service and CRM professionals.(In Queue)
• HigherGround Fusion Series 7.(Tools & Technologies)
• Netsuite Marketing ROI Manager tracks lead-to-invoice conversion.(Tools & Technologies)(return on investment)(Brief Article)
• 2004 market trends: continuing recovery is predicted in the market for customer interface technologies.(Cover Story)
  by Tuck, Larry
• CRM track.(In Queue)
• Is agent certification worth it? You make the call.(Customer Service Management)
  by Lichtenberg, Mary Jo
• LIMRA's ExSel--the best way to select the best people.(Product Preview)(employment testing software)(Brief Article)
• Customer service drives airline's turnaround: Continental's commitment to customers soars from ground to 30,000 feet.(CRM)
• Customer service track.(In Queue)
• Epicor offers business loyalty solution.(Tools & Technologies)
• 2004 Buyers Guide and desk reference for CRM and customer contact executives.(Exhibitor Listings)
  by Tuck, Larry
• NET2S launches CosmoCom-based contact center solution.(Tools & Technologies)
• Contact center track.(In Queue)
• GlobalSCAPE integrates DocuComp.(Tools & Technologies)