ICCM East features multi-faceted conference schedule: sessions provide new insights for call center, customer service and CRM professionals.(In Queue)

Customer Interface, December, 2003

Successful business leaders know that connecting to customers on multiple levels and through multiple channels is key to growth in the 21st century. But shifting business realities, evolving technology, and the demands of a fast paced business environment, combine to make it a challenge to keep on top of best practices.

The ICCM East Conference and Exposition brings together in one location all the disciplines that business leaders need to grow their customer base, increase profits, and compete more effectively, with content that will provide new insights to Sales, Marketing, Customer Care, Customer Service, and Contact Center Professionals. Taking a holistic approach, ICCM East delivers critical insights and practical advice for building...

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