Business Services Industry
HigherGround Fusion Series 7.(Tools & Technologies)
Customer Interface, December, 2003
HigherGround, a global provider of recording and telecom management solutions for the contact center industry, announced their newly re-branded and enhanced line of solutions for call recording, quality monitoring, analytics and reporting. The new HigherGround Fusion Series 7 provides interaction recording, monitoring and multidimensional reporting tools to monitor and verify phone and data transactions, improve agent performance, optimize telecom resources and provide a comprehensive view of contact center performance.
The heart of the HigherGround Fusion Series 7 is the Praetorian Voice Recorder. Praetorian is a liability recording solution that protects eliminates the cost and waste of chasing down baseless claims. Praetorian lets managers: ...
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