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Industry: Email Alert RSS FeedProfessional Services Automation.(professional services automation)(Technology Information)
Enterprise Systems Journal, January, 2000 by Rosinski, Michael
Shortages of technical labor will soon lead many IT departments to turn to professional services automation (PSA), according to market researchers. Professional service operators (PSO), or skilled and trained IT personnel, are difficult to hire and demand enormous compensation packages . PSA is a new application category being implemented in next-generation project-management projects that emphasizes resource optimization, management of mission-critical processes and the capture and leveraging of corporate intellect. A PSA solution matches each resource, including employees, to specific tasks and determines true utilization and availability to allow more centralized planning. It captures best practices in extensive detail.
The Next Generation of Project Management Software...
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