Technology Industry
Industry: Email Alert RSS FeedGetting IT out of the loop. (Case study: business intelligence).(Office Depot uses MicroStrategy business intelligence software)
Enterprise Systems Journal, July, 2002 by Schwartz, Mathew
Less ongoing IT involvement means greater overall success, at least when it comes to business intelligence. That's what Linda Belanger, senior manager for decision support for the contract sales division of $11.2 billion Office Depot Inc. in Delray Beach, Fla., discovered when she started a project to monitor and reward sales employees' performance.
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Her division, which works with Office Depot's larger customers and businesses, has 1,100 salespeople selling everything from paper clips to furniture to custodial cleaning products, through telephone, EDI (Electronic Data Exchange) and ...
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