All-for-one, one-for-all communications: users want to go beyond messaging with sophisticated call management and mobile access that saves time and makes them more productive. Here's what IT needs to know. (Unified Communications).

Enterprise Systems Journal,  November, 2002  by Essex, David

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Keep in touch.

Sure, it sounds easy. Then reality sets in. First you have to check e-mail, then voice mail, all the while keeping an eye on the fax machine. It's enough to make your head spin.

Enter UM--unified messaging. Check your e-mail from a phone (in some cases, e-mail can be read to you by a text-to-speech engine), listen to voice mail by clicking an item in a desktop application or Web browser, send faxes from e-mail and read them on a wireless-enabled personal digital assistant (PDA). Caller ID embedded in a message lets you dial the sender immediately, then drop right ...

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