5 elements to consider after you've outsourced: the ink is dry on the contact center outsourcing contract. Now what? We take a look at five factors companies need to evaluate over the course of the agreement to ensure a smooth-running partnership.(Impact of Out Sourcing)

CRM Magazine, July, 2005 by Bailor, Coreen

few topics can upset Americans quite like outsourcing, the CRM industry's dirty word. More specifically, offshore outsourcing opponents argue that it delivers a brutal body shot to the economy by shipping jobs out of the country, and supports what they believe to be an unpatriotic attitude. Still, sending those once in-house operations to locations like India and the Philippines is attractive to some organizations--it shrinks labor costs for qualified employees.

But being motivated purely by the thought of shelling out less in workforce compensation should certainly not be the only ...