Grasping for facts: tapping into hidden sources of business intelligence.(Selected Topic)

Business Credit, April, 2004 by Clark, Mary B.

DO you ever forget your login IDs, passwords, PINs and personal codes, only to be unable to access them because you've also forgotten the secret word you have to enter in order to recover them? Have you experienced confusion when the voice of your GPS software is telling you that "you are approaching your destination," you're on the cell phone asking for directions to your next appointment, your pager is going off and your cell phone alarm chimes in, all at the same time? Well, when you start to feel like technology is making you crazy, just think of the opportunities it provides to improve your business performance.

Technologies were originally introduced to business as tools to make work easier and more efficient. Most of us would agree that the...