Sprint PCS. (opens national customer-care center in Fort Worth, Texas)(Brief Article)

HFN: The Weekly Newspaper for the Home Furnishing Network, November, 1996

FORT WORTH -- Sprint PCS has opened its national customer-care center here. The 150,000-square-foot facility, at 4701 Mercantile Drive, will employ about 800 people. "Our customer advocates will handle service activation, inbound customer care, telemarketing, credit and collections, and customer correspondence," said Andrew Sukawaty, chief executive of Sprint PCS.

Customer-care representatives have completed more than 320 hours of training. There will be 32 TV monitors throughout the facility to display inbound call traffic and other critical service issues.