IT gets some smarts: intelligence techniques uncover the business value of information systems.(Integration & Infrastructure)

Manufacturing Business Technology, June, 2005 by Violino, Bob

Suppliers of systems and network management software believe they've discovered a reliable way of verifying the business value of information technology. The answer, it seems, is to employ some of the same analytical capabilities that business intelligence (BI) software vendors use to measure the efficiency of business processes.

Systems and network management products ensure uptime for computers, storage systems, networks, and other IT components. But that's no longer sufficient in an era in which all expenditures--especially those involving IT--must be justified; thus the movement to equip system and network management applications with analytic capabilities. Hewlett-Packard (HP) considers the addition of analytic tools to its OpenView systems and...